Refund Policy

Last Updated: March 1, 2026

At 71IPTV, customer satisfaction is our top priority. We want you to feel confident in your subscription, which is why we offer a clear and fair refund policy. Please review the details below.

1. Free Trial Period

All new subscribers are eligible for a 7-day free trial. During the trial period:

• You have full access to all features included in your selected plan.
• No payment will be charged during the trial.
• If you cancel before the trial ends, your account will simply expire with no charges.
• If you do not cancel, your subscription will automatically convert to a paid plan at the end of the trial period.

2. 7-Day Money-Back Guarantee

For paid subscriptions, we offer a 7-day money-back guarantee:

• If you are not satisfied with our service for any reason, you may request a full refund within 7 days of your initial payment date.
• Refund requests must be submitted via email to support@71iptv.com or through our live chat support.
• Refunds will be processed to the original payment method within 5-10 business days.

3. Refund Eligibility

To be eligible for a refund, the following conditions apply:

• The refund request is made within 7 days of the initial payment date.
• The account has not been suspended or terminated due to a violation of our Terms of Service.
• This is your first refund request (one refund per customer).

4. Non-Refundable Situations

Refunds will generally not be issued in the following cases:

• Requests made more than 7 days after the payment date.
• Account suspension or termination due to Terms of Service violations.
• Issues caused by the user's own internet connection, device compatibility, or third-party software.
• Duplicate refund requests for the same subscription period.

5. How to Request a Refund

To request a refund, follow these simple steps:

1. Contact Support: Send an email to support@71iptv.com with the subject line "Refund Request" or use our 24/7 live chat.
2. Provide Details: Include your account email address, payment date, and reason for the refund request.
3. Processing: Our team will review your request and respond within 24 hours. Approved refunds are processed within 5-10 business days.

6. Subscription Cancellation

You can cancel your subscription at any time:

• Contact our support team via email or live chat to cancel.
• Once canceled, your service will remain active until the end of your current billing period.
• No further charges will be applied after cancellation.
• There are no cancellation fees or penalties.

7. Contact Us

If you have any questions about our Refund Policy, please don't hesitate to reach out:

• Email: support@71iptv.com
• Live Chat: Available 24/7 on our website
• Response Time: Within 24 hours for refund-related inquiries